If so, here is a list of the top 5 Things You Need to Know or consider when buying a Small Business PBX Phone System.
You may not realize it, but having the right business phone system can drastically improve your small business
Most people don’t immediately think of investing in a new business PBX phone system as a way to grow their small business, but the reality is, a quality, modern, VoIP (Voice over Internet Protocol) phone system can be a game-changer.
The average savings businesses see after switching to a VoIP system range anywhere from 50% to 75%.But many businesses are confused by all the slanguage and tech talk around phone systems. You may be in the same boat. Here we list 5 things you must know before buying a small business PBX phone system.
- Size and Scalability – First thing you need to know, is the solution you are considering able to expand and if so, what is the cost in doing so. Depending on what type of phone solution you go with. Make sure you know this. The last thing you want to do is max out your systems capacity early on in your business venture. VoIP allows for small business to expand easily and cost effectively.
- Infrastructure – Is your current wiring infrastructure able to support the new phone solution? With the emergence of VoIP (Voice over IP), Cat5e wiring or better should be in place everywhere a phone would be. With older Digital phone systems a lesser quality of wiring maybe in place. Also, with VoIP make sure to have quality network equipment. With VoIP the phones are essentially computers. So when buying a phone system and considering going the VoIP route whether it be hosted or on premise, be sure you have the proper cabling in place to support it.
- Customer Support – Does the the company your considering have great customer support, do they speak your country’s language fluently? If this is a important factor it should be considered before your make that decision. Unfortunately, this has gone by the wayside in this day and age. But, there are still companies that offer great customer support and service. Make sure to ask for references and asked how the potential providers customer service is.
- Features and Integration – Not all phone systems and solutions are created Equal. So when buying a small business PBX phone a phone system be sure that any key features your company needs is included. Do not assume anything. Adding features could be free, but then again, they could be very costly. Most systems come with all the traditional features such as Auto Attendant, Voicemail, call forwarding, etc. But not all. If your company uses CRM software, the ability to integrate your CRM with your phone system can really boost productivity, sales and organization. So be sure to ask about the features and any other features that may be useful for your company.
- Price – What is the actual price? Look long term. We like to look at Total Cost of Investment 5 years out. What is the cost to management, maintain and upgrade? We have found that with Hosted PBX or Hosted VoIP, many customers are getting sticker shock when they receive their first bill. Taxes and Service Provider fees can be anywhere from 15%-100%- in additional cost on your monthly bill statement. For example, lets say you are paying $200 a month for service, your bill can come in around $400. Now normally there is now way around taxes and fees. But, we found that different providers have fees and pricing structures that allow for more added taxes and fees than others There’s more to it than this, but we know how to provide solutions that limit the amount of fees and taxes to keep cost low. All while not sacrificing features and benefits to your company.
If your in the dark of what solutions will limit cost, boost sales and increase productivity within your company, contact us (link to contact form). Allow our team of experts is here to help you every step of the way
